When I experience customer service that is either super awesome or super terrible I feel compelled to rave about it or warn people, so....
On to the point of the post: Stitch Fix has annoyed and disappointed me for the last time. I had previously been getting fixes pretty regularly, but it was getting to be expensive, so I stopped. Then I decided I'd treat myself to a back to school present. Since I'm workig full time and taking 10 credits this semester, what better to gift myself than clothes deliveres to my doorstep?! I had pretty high hopes, since I kept everything from the last box I ordered. I didn't request any specific pieces, but I requested cozy, warm pieces in fantastic fall colors.
I should mention that I have 1 thing in my stitch fix profile that it says not to send me because I don't like them and won't buy them: skinny jeans. I also asked for the lowest prices possible, but I understand that average prices here are a bit high and if a piece is REALLY great, send it anyway.
Admittedly, I peeked at the receipt before I got the package and instantly became annoyed. Nothing was under $50. Not. One. Item. And the last item on the list?! Skinny freakin' jeans. This is like, my fifth or sixth fix! Really?! This is worse than the dreaded first fix of doom! By now they should 1. Know my preferences, 2. Know my size, and 3. Know my price preferenes! Hideous disappointment and frustration, here.
So the box arrives. The skinny jeans are gray, WAY TOO INSANELY tight and $98. No, no, no, a million times no. Back in the box.
Item #2 is a black and white striped fit and flare dress. Gee. That sounds familiar. Possibly because they sent me a near identical dress in my second fix. I dis not buy it then and I was not buying t now. It did not look or feel like fall. It was $68.
The third item was a black and white drape front cardigan. Much like the many drape front cardigans they sent me in the past. Much like the black and white aztec print drape front cardigan I bought from them. Back in the box. Now I've had two recycled items. Swell. Also $68.
The fourth item was a sheer, sleeveless, maroon shell with decorative cut outs in the back. Ummmm.....even if I wore a cardigan, it would be like I wasn't wearing a top at all. I live in freaking Connecticut. Are you kidding me?! The kicker? 74 freaking dollars. Seventy. Four. I just...I mean, really? Fall in Connecticut? No sleeves? I just...I'm at a total loss. At least they got the color right.
Finally, item number 5 was a blousy "henley" with an odd pattern I didn't care for and did not at all flatter my shape. This was the cheapest item in the box at $54.
It is obvious that they did not reference my previous fixes, my profile, or my pinterest board when they threw these 5 items in a box and shipped them to me. I am IRATE that I wasted $20 on this. I apologize to everyone That used my referral code. I am embarrassed that I endorsed a company that ignores their customers. I simply cannot believe that they would ignore everything I said, but speaking with others, it seems they do that quite a lot. A friend used my referral code and the first fix had a bunch of enormous loose knit sweaters in it, so she requested they not send her any sweaters like that for fix #2. Guess what came in fix #2?
Should you decide to use their service anyway please be aware that you may be wasting $20.