The Stitch Fix Saga of misery continues

Hey there. How's it going? I'm still annoyed. Yup. Still. Something about feeling like I was cheated by a company that I publicly supported really pisses me off. Weird, huh? So, you all may remember a few weeks ago when I got my last "Fix" from Stitch Fix and it was clear to me that they put zero effort into what they sent me and basically sent some random crap in a box on the off chance that I might like any of it. I waited a few weeks  to see if I got any response from the company based on the very negative feedback I sent them. I haven't heard a peep from them. So, I figured it was time to contact them myself and let them know that they cheated me out of $20 and that I was irate and wanted my money back. They did not hold up their end of the bargain. They did not do what they say their company does. If you blatantly ignore every preference that YOU, the company ask your customers for and then take their money anyway, then you should refund that money because promising something, taking money and then not following up on said promise is tantamount to stealing. I'm not having it. All would have been forgiven if I had heard from them prior to this point and they made some attempt at reconciliation, but since that did not happen, I'm now going to escalate my complaint. We'll see what happens.